Machinery World Achieves ISO 9001:2008 Accreditation
World is delighted to announce that it has been awarded with the ISO 9001:2008 certificate
as a result of its quality management processes and ability to demonstrate its
desire for continual internal improvement as a means of enhancing the customer
are many different branches to the ISO 9000 family, but ISO 9001:2008 specifically
sets out the criteria for a quality management system that will consistently
achieve customer satisfaction, no matter the situation. Based upon a number of
quality management principles including a strong customer focus, the motivation
and implication of top management, having a documented and processed approach
and, continual improvement, the ISO certification is a recognised decoration in
over 170 countries and currently implemented by over one million businesses
Dughan, Machinery World’s Engineering Manager who also managed and organised
the certification process, commented: “I’m delighted to be able to say that we
passed with barely a hiccup. It demonstrates to the outside world that we are a
customer led organisation and their happiness and satisfaction is our concern.
Be it a purchase, a sale, a complaint even, customers can be rest assured that
we have documented procedures in place that ensure each is dealt with in a
professional and satisfactory manner. But it’s also about improving internally
as well as improving the customers experience with the company, ISO 9001:2008
also benefits other areas of the business. Operating costs can be reduced
through the improvement of operational efficiencies, risk management can be
improved through greater consistency and traceability of products and services,
and amongst others, it also improves trust in the company and therefore its
ability to attract and win more business.
registering its interest in achieving ISO certification, Machinery World had to
pass a two stage assessment. The initial assessment was to confirm the
readiness of the company for the full audit. Here, quality manuals, legislative
compliance, and handling procedures were all looked at to ensure that they fall
within the ISO 9001:2008 requirements before an assessment plan was created and
a date set for the second stage.
second and final audit confirmed that Machinery World’s quality management
system fully conformed in practice, not just theory.
Crowter, Managing Director of Machinery World, said of the achievement: “Businesses
have to evolve with the environment around them and fulfil the demands of their
clients to a satisfactory level. We’re always seeking ways to improve and our
internal procedures have pretty much undergone a complete overhaul in the last
6 to 8 months. The fact that we passed the high standards of the ISO
certification shows that we’re moving in the right direction. I’m very proud of
the team and what they’ve achieved, but we’ll continue in our efforts to progress
forward, not only because of the annual reassessments that we’ll have from here
on in, but also because a happy customer experience is how relationships are built,
maintained, and ultimately how businesses are expanded”.
Posted in News on 24 Sep 2013.